Terms and Conditions
Welcome to Get My Treasures! Before making a purchase, please read the following terms and conditions carefully. These policies are in place to ensure a smooth shopping experience for all our valued customers.
1. Return Policy
At Get My Treasures, we do not offer direct returns. This is because we act as a platform for products from various brands and do not manufacture or own the products ourselves. Once a product is purchased, it cannot be returned. However, we strive to assist you with exchanges or replacements if needed (please refer to the Exchange and Replacement Policies below).
2. Exchange Policy
We understand that sometimes you might need a different product or a variation of the same product. To accommodate this, we offer an exchange policy under the following conditions:
- Eligibility for Exchange:
- You may request an exchange if you wish to receive a different piece of the same product (e.g., a different size, color, or variation) or a different product within the same category.
- The exchange request must be initiated within [X days] of receiving the product (timeframe to be defined).
- Process for Exchange:
- To request an exchange, please contact our customer support team at [email/contact form link]. Provide your order details and the reason for the exchange.
- Once approved, you will be guided on how to send the product back to us. The product must be returned in its original condition, with all tags, accessories, and packaging intact.
- Exclusions:
- Products cannot be exchanged if they show signs of use or damage caused by the customer.
3. Replacement Policy
If there is a packaging issue or the product arrives damaged due to a packaging fault, we will replace the product under the following conditions:
- Eligibility for Replacement:
- The product must be reported as damaged or defective within [X days] of delivery.
- Evidence of the issue (e.g., photographs of the damaged packaging and product) must be provided to our team.
- Process for Replacement:
- Contact our support team at [email/contact form link] to report the issue.
- Once verified, we will process a replacement for the same product. If the product is unavailable, an alternative solution may be offered, such as an exchange or refund.
4. Packaging Standards
We take great care in ensuring that every product is securely packaged and delivered in pristine condition. Our team is committed to maintaining high packaging standards to ensure your order reaches you safely. While we cannot guarantee against damage caused during transit by third-party carriers, we do not compromise on packaging quality from our end. Rest assured, your satisfaction and trust in our service are our top priorities.
By placing an order with Get My Treasures, you agree to these terms and conditions. If you have any questions or concerns, please feel free to contact our customer support team. We are here to assist you!
Thank you for shopping with Get My Treasures!